Why We Love Quick Equipment Delivery (And you should too!)
As a customer we’re sure you like to have products or a service delivered on time, it’s a well-known fact! I can image it would be extremely hard to find someone who disagreed with that statement and preferred their goods to be late.
This is why it’s now more important than ever to ensure that businesses go that extra mile for their customers. At Rapid, it brings us a sense of satisfaction when we've delivered the exact service; if not better than what you required.
We feel efficiency is crucial when delivering a service and it's unfortunate that more and more businesses are losing sight of this.
A large amount of businesses have standardised their deliveries in pursuit of keeping costs to the minimum - although this is positive for the business, customers may think the opposite and be unhappy with this service.
Providing you, our valued customers with a quick and reactive service when required is paramount to us, not only because it leaves you satisfied but because in some circumstances it has been crucial.
In one of our case studies we demonstrate how our efficient service turnaround helped meet a customer’s urgent chiller requirement. If we had provided a slow service the customer’s back-up power supplies along with many other critical parts may have shut down. You can read more about this here.
Our clear commitment to customer satisfaction not only helps you, but helps us set a standard expectation for reactive climate control hire. This has become the corner stone to our continuous success and we’re fully committed to delivering excellent standards to our customers; something all businesses should take pride in.