Returns Policy

Returning your Item

If the product is not what you expected or you ordered the wrong item, you can return it to us within 14 days of delivery. The product must be unused.

We are happy for you to unpack the appliance and inspect it properly as you would had you bought the item from the shop. However, if you have used it beyond this, this may have a knock on effect on our ability to sell it to someone else and so where the value of the product is reduced by your use we may only offer a partial refund to cover the loss in value to the product. This can be up to 50% of the price of the product.

To process a return of this nature;

  1. Request a return via our returns portal or contact a member of the team
  2. We will send you an RMA (Return Merchandise Authorisation) form to print off and include with your product. Please be careful not to damage the box.
  3. You can then send the unit back to us via a courier of your choice. You will need to arrange and pay for the courier. We strongly advise that goods are insured for any damage and the item is packaged securely for the journey.
  4. Once we have received the goods we will contact you with the next steps.

This process is for consumers only and does not apply to our business customers. Please check our commercial terms and conditions for details.

If your unit arrives damaged

Please check for damage as soon as your item arrives. It is extremely rare that a product arrives damaged, but if it does you can refuse it at the point of delivery and it will be returned with the driver.

If you sign for the goods please be sure to sign as damaged as the courier are likely to contest a clean POD. If the unit has been signed for as damaged, please contact the team for further instructions.

If your product is faulty

Rest assured, all of the products on the Rapid Climate Control website are covered by at least a 12-month warranty, (please check the product listing for exact duration). We find that in at least 50% of cases the product is not actually faulty, we will arrange the repair for you, but we find that it is always useful for you to contact the manufacturer’s helpline in the first instance who will help you to diagnose the fault and aim to resolve it on the call.

Within 30 days

In the event that a product is suspected to be faulty please contact the team. We would aim to collect the faulty unit and where the stock is available have it replaced at your earliest convenience.

After 30 days

We are happy to help. If your product appears to be faulty outside of 30 day’s, please follow the steps below:

  1. Request a return via our returns portal or contact a member of the team
  2. We will always use the quickest and least disruptive method of booking in your warranty service with the manufacturer so the process may differ slightly. In most cases, we will send you an RMA (Return Merchandise Authorisation) form to print off to include with your product and confirm the return address. 
  3. You can then send the unit back to the return address using a courier of your choice. You will need to arrange and pay for the courier. We strongly advise that goods are insured for any damage and the item is packaged securely for the journey.
  4. Once the goods are back with the service center they will check it over to determine if the unit has a fault. Depending on the nature of the fault it will be repaired and serviced or replaced.

Please note* If it is determined that the unit has been damaged or the fault is due to misuse there may be a charge for this service.